At Luxovania, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
No Refund Policy
As a general policy, we do not offer refunds, returns, or exchanges once an order has been successfully placed and delivered.
Eligible Cases for Return or Refund
A return, replacement, or refund may be approved only in the following situations:
- The product received is damaged or defective.
- The product received is different from the item ordered.
- An incorrect product has been dispatched by our team.
Reporting an Issue
To be eligible for a return or refund, customers must:
- Contact us within 48 hours of delivery.
- Provide clear photos or videos showing the issue.
- Share the order number and relevant details.
Failure to report the issue within the specified timeframe may result in the request being declined.
Verification Process
Once we receive your request, our team will review the provided information. If the claim is found to be valid, we may offer:
- Product Replacement, or
- Refund to the original payment method, or
- Store Credit (at our discretion)
Non-Eligible Cases
Refunds or returns will not be accepted for:
- Change of mind after purchase.
- Incorrect size, color, or product selection by the customer.
- Minor variations in color due to screen display settings.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Requests made after the specified reporting period.
Contact Us
For any return or refund-related concerns, please contact us:
Luxovania
📧 Email: info@luxovania.com
By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.